Refund & Return Policy

Return Period

Customers can request a return within 7 days of delivery. Requests made after 7 days may not be accepted.

Mandatory 360° Unboxing Video

A complete 360° unboxing video is mandatory for all return, refund, damaged, or wrong-item claims.

The video must:

• Clearly show the parcel from all 360° sides before opening.
• Show the shipping label/order details clearly.
• Show the package being opened for the first time.
• Clearly show the product and its condition after opening.
• Be continuous and unedited.

Claims without a valid 360° unboxing video may be rejected.

Return Conditions

Products must generally be:

• Unused and unworn.
• Undamaged and in resalable condition.
• Returned with the original packaging, tags, accessories, and other included items.
• Accompanied by valid proof of purchase/order details.

Return Shipping / Return Fee

For a return due to change of mind, incorrect size, or other reasons not caused by our mistake, the customer is required to pay a ₹150 return fee.

This ₹150 fee may be deducted from the refund amount or collected separately, depending on the return process.

If the item received is wrong, damaged, or defective, please contact us within the specified return period with your order number and the mandatory 360° unboxing video. If the claim is approved, the return fee may be waived.

Non-Returnable Items

The following items may not be eligible for return or refund:

• Personalized or customized products.
• Clearance or final-sale products.
• Opened hygiene-related products.
• Gift cards.
• Perishable goods.
• Products that have been used, worn, washed, damaged, or altered by the customer.

Refund Processing

Once the returned product is received and inspected, approved refunds will be processed to the original payment method within 5–10 business days.

The refund amount may be reduced by the applicable ₹150 return fee and any other non-refundable charges, where applicable.

Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, contact us as soon as possible and provide:

• Your order number.
• Clear photos/videos of the product.
• The complete, continuous 360° parcel unboxing video.

Without the required unboxing video, we may be unable to verify the condition of the parcel at the time of delivery and the claim may be rejected.

Order Cancellation

Orders may be cancelled before dispatch, subject to our cancellation process. Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the return process.

Exchanges

Direct exchanges are not guaranteed. Customers may be required to return the original product and place a new order for the desired item, subject to availability and the applicable return conditions.

Important

By placing an order, customers acknowledge and agree to the terms of this Refund & Return Policy, including the requirement to provide a 360° unboxing video for return, refund, damaged, or wrong-item claims.